Terms & conditions
These Terms of Service ("Terms") govern your access to and use of our Service as described below in section 1.1. These Terms constitute a binding agreement between you and Evacanza s.r.o., U půjčovny 968/5, Nové Město (Praha 1), 110 00 Praha, Czech Republic, Company ID (IČO): 143 79 724, registered in the Commercial Register (hereinafter "we", "us", or "the Company"). By using our Service you agree to be bound by these Terms. If you have any questions about these Terms, please contact us by emailing info@guesti.co.
Please read these Terms carefully before using the Service.
Last updated: 28.03.2026
1. Our Service
1.1 Description of Service
Guesti is a cloud-based software platform that allows you (the "User") to create, upload, and share digital guidebooks containing information in the form of text, links, graphics, photos, audio, videos, documents, or other materials (collectively referred to as "Content") with your customers, guests, or tenants (the "End-user"). Our "Service" comprises any and all functionalities and tools offered as part of our website https://guesti.co, the web application at https://app.guesti.co, and any sub-domains of these sites unless expressly excluded by their own terms and conditions.
1.2 Modification or Discontinuation of the Service
We may add, modify, or discontinue any feature, functionality, or any other tool within the Service at our own discretion. If we make any material adverse change to the core functionality of the Service, we will notify you by posting an announcement on https://guesti.co and/or by sending you an email to the address associated with your account, with reasonable advance notice. Some features and functionality may be available only with certain subscription plans.
1.3 No Contingency on Future Developments
You acknowledge that your purchase of the Service is not contingent on the delivery of any future functionality or feature improvements, including without limitation the continuance of: (i) the Service beyond its current Subscription Term; or (ii) any third-party integrations. Your decision to subscribe is not based on any oral or written statements we have made regarding future functionality or features.
2. Licence and Intellectual Property Rights
2.1 Our Intellectual Property
The Service and its associated materials — including but not limited to software, design, text, photographs, illustrations, audio, video, artwork, logos, trademarks, and service marks, as well as any related or underlying technology and any modifications or derivative works thereof (collectively, "Evacanza s.r.o. Materials") — are the property of Evacanza s.r.o. and are protected under applicable Czech and European intellectual property law, including Act No. 121/2000 Coll. (Copyright Act), as amended. Evacanza s.r.o. retains all rights, title, and interest in and to the Evacanza s.r.o. Materials.
2.2 Your Access and Use Rights
Subject to these Terms and your compliance therewith, and specifically in strict compliance with our Acceptable Use Policy, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during the applicable Subscription Term, solely for your own lawful business purposes.
2.3 Use Restrictions
Except as expressly permitted by these Terms, you may not, and shall not allow any third party to: (i) sell, rent, lease, sublicense, resell, transfer, or otherwise make the Service available to third parties; (ii) circumvent or interfere with security features of the Service; (iii) reverse engineer, decompile, or disassemble any component of the Service, except to the extent expressly permitted by applicable law (including § 66 of Act No. 121/2000 Coll.); (iv) copy, modify, or create derivative works of the Service; (v) impose an unreasonable or disproportionately large load on our infrastructure; (vi) interfere with the proper working of the Service; (vii) remove or alter any identification, copyright, or other proprietary notices within the Service; (viii) use the Service for competitive purposes including developing a competing product; or (ix) assist any third party in doing any of the foregoing.
2.4 Feedback
If you provide us with suggestions, comments, feature requests, or other feedback regarding the Service ("Feedback"), you grant Evacanza s.r.o. a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate such Feedback into the Service without restriction. You represent and warrant that such Feedback does not infringe any third-party rights.
3. Use of the Service
3.1 Eligibility
You may use the Service only in compliance with applicable Czech and European Union law and our Acceptable Use Policy. To use the Service, you must be at least 18 years of age. If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" shall refer to that entity.
3.2 Account Registration
To use the Service, you must create an account ("Account"). When registering, you: (i) agree to provide accurate, complete, and current information; (ii) agree to keep your password confidential and secure; (iii) accept full responsibility for all activities that occur under your Account; and (iv) agree to promptly notify us at info@guesti.co of any unauthorised use of your Account. We may assume that any communications received under your Account have been made by you. You will be liable for any losses or damages arising from unauthorised use of your Account resulting from your failure to maintain the security of your credentials.
3.3 Subscription and Billing
Access to the Service during your trial period does not require payment. After the trial period, continued full access to the Service requires a paid subscription plan ("Subscription"). Subscription fees ("Subscription Fees") are due in advance for each billing period, with the initial payment due on the date your trial period ends or, if your trial has already ended, on the date you complete your Subscription setup.
We offer two types of Subscription: (i) a Monthly Subscription, billed and renewed monthly; and (ii) an Annual Subscription, billed and renewed annually. Your Subscription begins on the date your initial payment is processed ("Subscription Start Date") and renews automatically each period until cancelled.
Payment processing is handled by our third-party provider, Stripe. By subscribing, you agree to be bound by Stripe's terms and privacy policy (https://stripe.com/privacy) and authorise us and Stripe to process your payment information. You authorise us to store your payment method and charge it automatically each Subscription Period until cancellation.
Subscription Fees are calculated based on the number of active guidebooks ("Guides") in your account at the time of billing. For Monthly Subscriptions, changes to the number of Guides take effect from the next billing period with no pro-rata adjustment. For Annual Subscriptions, additional Guides created mid-period are billed on a pro-rata basis until the end of the current period; deleted Guides take effect from the next billing period with no pro-rata refund.
All prices are quoted exclusive of VAT. VAT will be applied in accordance with applicable Czech and European Union tax law, including Council Directive 2006/112/EC on the common system of value added tax. You are responsible for keeping your payment details current. If your primary payment method fails, you authorise us to charge any other payment method associated with your Account.
3.4 Right of Withdrawal — Business Users
If you are contracting as a business (entrepreneur), the right of withdrawal under consumer protection law does not apply. Cancellation is governed by section 3.5 below.
3.5 Cancellation
You may cancel your Subscription at any time by logging into your account and submitting a cancellation request, or by emailing us at info@guesti.co. Upon cancellation, you will retain access to the Service for the remainder of the prepaid Subscription Period. No refunds will be issued for unused portions of a prepaid Subscription Period.
We require at least 48 hours' notice before your next billing date to guarantee cancellation before the next payment is processed. Cancellation requests received within 48 hours of the next billing date may not be processed in time, in which case access will continue for the next prepaid period and no refund will be issued.
Upon expiry or termination of your Subscription for any reason, no portion of any previously paid fees shall be refunded. It is your responsibility to understand these Terms and manage your Subscription accordingly. Refunds will not be issued if you: (i) fail to understand these Terms; (ii) forget that you subscribed; or (iii) do not use the Service during the Subscription Period.
4. Content
4.1 Your Content
Content uploaded to the Service by you or on your behalf remains yours. These Terms do not grant us any rights to your Content except as necessary to provide the Service. We will not use your Content for any other purpose without your prior written consent.
You are solely responsible for all Content you create, upload, or share via the Service. You should review all Content before sharing it with End-users. Once Content is deleted — whether by you or by us — it cannot be recovered. You are responsible for maintaining your own backups of Content.
4.2 Responsibility for Content
Evacanza s.r.o. accepts no responsibility for: (i) the accuracy or quality of Content; (ii) how End-users interpret or act upon Content; or (iii) any claims arising in connection with Content shared via the Service, including sensitive information such as property addresses, access codes, or Wi-Fi passwords. It is your responsibility to ensure that Content is shared only with authorised End-users and that access to Content is appropriately secured.
You acknowledge that the Service must not be relied upon as the sole means of conveying information that you are legally required to provide to End-users (such as health and safety regulations, gas or electrical safety certificates, fire safety documents, insurance details, or emergency contact information). Such legally required information must also be provided to End-users through other appropriate means. You accept full responsibility and liability for such Content and its use or non-use by End-users.
4.3 Content Policy
All Content must comply with our Acceptable Use Policy. Do not upload, share, or distribute Content unless you have the right to do so. We reserve the right to remove Content that violates our Acceptable Use Policy, including Content that is illegal, harmful, fraudulent, or infringes intellectual property rights.
5. Personal Data and Privacy
Our Privacy Policy explains how we collect and process personal data in connection with the Service. By using the Service, you acknowledge and agree to the processing of your data as described in our Privacy Policy.
The processing of personal data by Evacanza s.r.o. is governed by Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll. on personal data processing, as amended. Data may be processed in the Czech Republic and other EU/EEA member states, and may be transferred to third-country processors in accordance with applicable data protection law.
You are responsible for maintaining the confidentiality of your Account credentials and for ensuring that your use of the Service complies with applicable data protection obligations in respect of any personal data of End-users that you process via the Service. Evacanza s.r.o. accepts no liability for events arising from unauthorised use of your credentials.
6. Disclaimers and Limitation of Liability
To the fullest extent permitted by applicable Czech law, including Act No. 89/2012 Coll. (the Civil Code), Evacanza s.r.o. makes no warranty and disclaims all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, or security of the Service or any Content; (ii) any damage to your systems or data loss resulting from your use of the Service; (iii) failure to store or transmit Content or other data; (iv) whether the Service will meet your requirements or be available on an uninterrupted or error-free basis; (v) whether End-users will receive or have the means to access Content shared via the Service, including any legally required information; or (vi) any benefit or result that you or any End-user may expect from use of the Service.
Nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under applicable Czech or European Union law.
7. General Provisions
7.1 Changes to These Terms
We may update these Terms from time to time. The most current version will always be available at https://guesti.co/terms. We will notify you of material changes via a notice within the Service or by email to your registered address. By continuing to use the Service after updated Terms take effect, you agree to be bound by them.
7.2 Governing Law
These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the law of the Czech Republic, in particular Act No. 89/2012 Coll. (the Civil Code) and Act No. 634/1992 Coll. (the Consumer Protection Act), as applicable. Where you are contracting as a consumer within the European Union, you retain the benefit of any mandatory protections afforded to you under the law of your country of residence.
7.3 Dispute Resolution
The parties shall endeavour to resolve any disputes amicably. If a dispute cannot be resolved amicably, the parties submit to the exclusive jurisdiction of the competent courts of the Czech Republic. If you are a consumer, you also have the right to seek out-of-court resolution of disputes through the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) or via the European Commission's Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).
7.4 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original.
7.5 Contact
For any questions regarding these Terms, please contact us at:
Evacanza s.r.o.
U půjčovny 968/5, Nové Město (Praha 1), 110 00 Praha
Czech Republic
Email: info@guesti.co